COVID-19 online medical consultation in China: A discourse analysis perspective

• Zhang, Yu ^[1]
  1. [1] Beijing Information Science and Technology University
• Localización: Ibérica: Revista de la Asociación Europea de Lenguas para Fines Específicos ( AELFE ), ISSN-e 2340-2784, ISSN 1139-7241, Nº. 48, 2024, págs. 121-142
• Idioma: inglés
• DOI: 10.17398/2340-2784.48.121
• Enlaces
  • Texto completo (pdf)
• Resumen
  • English

    During the outbreak of COVID-19, many online medical consultation (OMC) platforms in China set up a section for the public to consult with doctors about COVID-19 disease. The COVID-19 related medical consultation discourse is extremely understudied. From a discourse analysis perspective, this paper examines the COVID-19 OMC texts which were collected from widely used Chinese e-healthcare Apps. Adopting content analysis and sequence analysis, the current paper addresses three questions: (1) what are thematic features of the COVID-19 OMC inquirers’ messages; (2) what are thematic features of the doctors’ messages, and (3) what are the sequential features of the inquirer-doctor interaction. Findings of this study can facilitate a better understanding of COVID-19 OMC discourse and provide implications regarding public health communication and popularization of science in relation to emerging infectious disease.

  • français

    Pendant l’épidémie de COVID-19, de nombreuses plateformes de consultation médicale en ligne (OMC) en Chine ont mis en place une section permettant au public de consulter des médecins sur la maladie COVID-19. Le discours sur la consultation médicale liée à la COVID-19 est extrêmement peu étudié. Du point de vue de l’analyse du discours, cet article examine les textes de l’OMC sur la COVID-19 qui ont été collectés à partir d’applications chinoises de soins de santé en ligne largement utilisées. En adoptant l’analyse de contenu et l’analyse séquentielle, le présent article aborde trois questions : (1) quelles sont les caractéristiques thématiques des messages des enquêteurs de l’OMC COVID-19 ; (2) quelles sont les caractéristiques thématiques des messages des médecins, et (3) quelles sont les caractéristiques séquentielles de l’interaction entre l’enquêteur et le médecin. Les résultats de cette étude peuvent faciliter une meilleure compréhension du discours sur la COVID-19 sur la MOC et fournir des implications en matière de communication en santé publique et de vulgarisation scientifique en relation avec les maladies infectieuses émergentes.

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